Your Account

  1. Log In
  2. Register

Terms and Conditions


Kits will normally be sent by Royal Mail 1st class the next working day unless the item is out of stock. If out of stock you will be contacted and an approximate date of despatch will be advised. If this is unacceptable a refund will be offered.
Allow 14 working days after order before contacting us.


If you are not completely satisfied with your purchase, please contact us and we will try to put things right.  If you would require a refund please return the complete kit to us in a saleable condition within 14 days of invoice in the original packaging, and on receipt a refund will be arranged by the same method that you paid us. You are advised to send the item by Royal Mail and obtain proof of posting.   
When returning an item please send a covering letter, or email, explaining why the item is being returned.


The copyright of all designs is retained by Janet P Arnot.

Local Taxes and Charges

Unfortunately Pictorial Cross Stitch cannot accept any liability for any local charges or taxes incurred in the delivery of kits outside the UK


Pictorial Cross Stitch is committed to protecting your privacy. Your details are kept safe and are only divulged to delivery companies.


You accept that you are purchasing one “right of use” of the chart and that you agree not to copy or reproduce the chart, or any part of it.
Your rights under the Sale of Goods Act and the Distance Selling Regulations are not affected.
Your use of the online store signifies your acceptance of the full terms and conditions
Contracts for the purchase of goods via this site and any disputes or claims arising out of the contract will be governed by the laws of England and Wales.
Pictorial Cross Stitch’s liability is limited to the purchase price of the item purchased.
Pictorial Cross Stitch shall not be held liable or responsible for the contents of any sites which may link to this website
Pictorial Cross Stitch reserves the right to modify in any way this website or amend prices or details of any product at any time without any prior notice.
 Unfortunately we are unable to sell any items outside of the EU.


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


Your Shopping Basket

Your basket is empty.


View Basket

Mailing List

Enter your e-mail address to receive our newsletter

Featured Product

Traction Engine Cross Stitch Kit

Traction Engine Cross Stitch Kit